When it is necessary to perform a complete hardware and software reset on your Captivate system, the following is a quick guide outlining the steps to perform the task.  It also has addition steps with backing up essential data, and restoring basic work settings in Captivate:

Complete software reset for Leica Captivate system rev1.pdf

Caution: The processes outline in the in guide will reset the system to factory default settings.  All job data, configuration profiles and personal preference will be removed and reloaded. Please ensure the instrument is properly backed up before proceeding. Spatial Technologies is not responsible for any data lost. For any specific technical support questions or difficulties in the guide, please contact support@stpg.ca or our toll free number (855) 414-9453.